T&C's
 

• All Bookings must be made more than 24hr in advance, we cant offer same day bookings.

• All walks must be pre-booked and are available every Tuesday - Sunday (subject to availability but excluding Christmas Day and Boxing Day)Tuesday - Sunday during half term holidays.

• Children must be over 10 years old to walk an alpaca accompanied by a paying adult, although younger children may accompany the walk providing that each child is accompanied by an adult. PLEASE NOTE this is to comply with our insurance and can’t be varied. 

• It is important at the time of booking that we know if any of those walking have any health limitations or health issues that we should be aware of. Where possible, we are very happy to modify the walk or distance in a way that accommodates any health concerns. Walking alpacas may not be suitable for all as it involves walking across unmade fields and you need to use both hands to be in control of the alpaca at all times.

• Accompanying requires you to also buy a ticket. We can not allow sharing or family friends to be on the farm with payment.

• It is possible to accommodate single walkers but only in conjunction with another group so as to always have a minimum of 2 alpacas walking, Please email us to enquire..

• Sadly, guests arriving after their start time cannot join the walk and their booking is therefore cancelled so as not to inconvenience the other guests walking that day. If you think you might be late please make sure you speak to us by phone (house or mobile) in advance of 11 and we will do our best to defer the start of the walk for a short while.

• We need at least 48 hours notice if you cancel a walk as it is unlikely we can fill the places on that walk. If we have less than 48 hours or a “no show”, unfortunately your booking is forfeit.

• We are not an “open farm” and can only offer alpaca walks by prior arrangement.

• If you would like us to recommend local places to meet for a coffee/drinks or lunch beforehand/afterwards – please email us to enquire.

• Our farm is on grass/stones so sensible footwear is a must (wellies in the Winter, walking boots or trainers in summer) and we strongly recommend long trousers.

• Clothing should be appropriate for the conditions but please avoid really bright colours or anything that might flap (we will ask you to tuck it in if it does).

• Alpacas are like us and won’t be happy to walk in bad weather. If the weather forecast looks bad, we will endeavour to let you know the evening before (via email/text or call – or feel free to contact us) that there is a risk of cancellation. We will make a final decision on the morning of the day in question and again contact you via email/text or call. If we do cancel a walk, we will issue you with an eVoucher for the same value as your booked walk so you can rebook at your leisure (there is no expiry date to the eVoucher) subject to availability. 

• We can cater for educational visits, hen parties or special events – please contact us for details.

• Vouchers (and eVouchers) are available (and gift cards) – please contact us for details.
   

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